Frequently Asked Questions

Need technical support? For product installation, activation and other technical support issues, please contact us support@hostingpay.net

Need order support? Use Contact Page for your order, subscription, payment details using your email address(or username)

Please read our FAQ before sending us a message.

My account doesn't exist on website

You are a New user and are required to provide the email/Username of who referred you to our service. At this time we are ONLY accepting new users with referral. We will create and send new account with your new email address once referral info has been verified.

How to login on website?

Your username and password for the website are the same as your app login information. If you forgot app login info, please contact us with your email or username.

How long will delivery take?
  1. If you used CC payment, our automated system will send you all info instantly.
  2. Please check your spam or junk folder.
  3. Support Time: 8am – 10pm eastern time

 

I didn't receive login info yet.
  1. Please check your spam or junk.
  2. If you don’t receive login info and instruction from us even though you made payment, please contact us with the subject “Billing Issue for Order #”.
    Please attach a pic of your payment proof.
How do I renew my subscription?

We don’t invoice. For renewal, you have to reorder through website using the same email address.

How do I cancel?

For Cancellations please contact us Via email. Full Refunds are available for the First 24 hours after that a Prorated amount reflected upon the remaining time in your account.

Send us an email