Frequently Asked Questions

Need technical support? For product installation, activation and other technical support issues, please contact us

Need order support? Use Contact Page for your order, subscription, payment details using your email address(or username)

Please read our FAQ before sending us a message.

How long will delivery take?
  1. If you used CC payment, our automated system will send you all info instantly.
  2. Please check your spam or junk folder.
  3. Support Time: 8am – 10pm eastern time


I didn't receive login info yet.
  1. Please check your spam or junk.
  2. If you don’t receive login info and instruction from us even though you made payment, please contact us with the subject “Billing Issue for Order #”.
    Please attach a pic of your payment proof.
How do I renew my subscription?

We don’t invoice. For renewal, you have to reorder through website using the same email address.

How do I cancel?

For Cancellations please contact us Via email. Full Refunds are available for the First 24 hours after that a Prorated amount reflected upon the remaining time in your account.

Send us an email